Cancellation and Returns Policy

  1. Returns policy

The terms and conditions described in this policy apply to all products purchased from the thomasloukoumia.com online store.

  1. Order cancellation

When you place your order through our online store thomasloukoumia.com you have the opportunity to cancel your order within the same day you placed the order and before it is processed and / or sent to you.

  1. You have 14 days to change your mind

If you change your mind, you can return the products you ordered within 14 days with a photocopy of the sales document (receipt or invoice) you received at the time of purchase.

To return your products, send your request by email to [email protected]

If you are unable to return the products you purchased from Thomasloukoumia.com yourself, the partner shipping company may return them to you at an additional cost.

The charge for transporting your products depends on the postal code of your area and the weight of the goods.

The products you want to return should be in excellent condition, with closed packaging.

You are responsible for the cost of returning the products.

In case you open the product packaging the return will not be possible.

You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the store or to the cooperating transport company or courier company.

In case the products are not returned within fourteen (14th) calendar days from the date of purchase, then our company may not accept any return or replacement of product.

In any case, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of purchase.

Purchase Date is the date of issue of the sales document by our company.

In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.

  1. Shipping of returned products 

In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products.

The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you will indicate to us when contacting us.

You agree to give our company as much detail as possible about the delivery address of the goods, for example, floor, difficulties of access of the carrier - courier, elevator, narrow stairs, etc., in order to facilitate the process of collection from the place where suggest us.

You agree that there will be adequate access to the place for the receipt of the returned goods.

If the courier carrier considers that the receipt of the products from the place you indicate, may cause damage to your property, he will inform you orally and will record it in the receipt form.

You may instruct the cooperating courier company to collect the products despite this instruction, however we will not be liable for any damage that may be caused to your property or goods as the collection of the products will be done with due care and attention.

You agree to give the partner all the products you wish to return, including all parts and components that make them up.

Upon receipt of the returned products by the carrier you will sign a receipt form to certify that the delivery to the carrier has taken place.

The receipt form will be given to you by the cooperating carrier / courier.

If you are not able to be present at the reception of the goods from the place, you can appoint a representative who will undertake this process on your behalf. This representative should be an adult and able to oversee the receipt of your products on your behalf.

  1. Refund of returned value of returned products

If you meet the return conditions, our company will issue the corresponding credit document for the goods you return.

This allows you to use the value of your credit for any future purchase of equal or greater value.

In special cases for returns where the net value (plus taxes) of the returned items exceeds € 100.00 you have the opportunity to request a refund in the same way you made the initial transaction (credit card, bank deposit, PayPal) except if you wish another way of return for which should be done after consultation with our company.

In addition, you agree that the freight rates of the goods purchased through the online store thomasloukoumia.com can not be refunded in case of return.

The return of the returned products will be made as soon as possible by our company.

In any case, however, it will take place as long as your products meet the above conditions.

  1. Exemptions from the right of withdrawal

The right of withdrawal does not apply in the following cases:

6.a. the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled and which may occur within the withdrawal period,

6.b. the supply of goods manufactured according to the specifications you have set as a consumer or clearly personalized products,

6.c. the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements.

The company reserves the right to change the Terms of Use and Personal Data without obligation to inform visitors / users who visit its websites and / or make any use of services / information provided and always within the existing or possible Greek and European legal framework for these issues.

If a visitor - user does not agree with the terms of use, the terms and conditions of protection of personal data provided in this text must not use the services / information provided on the websites of the company.